Records Management FAQ

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We are proud to be a trusted records management resource for our clients and communities we serve. Here we answer the most common records management questions received from our customers:

Why should I have my records professionally managed?

Professional records management frees up costly office space, prevents identity theft, saves you time, and ensures your business stays compliant with industry and legal requirements.

How do I prepare my records for offsite storage?

We provide you with barcode labels. Simply affix the barcodes to your boxes, fill out a transmittal form, and call us to arrange a pickup.

Are my records secure?

Our record centre features interior and exterior security cameras, secured access doors, and state-of-the-art monitoring technology. Only screened Docu-Dépôt employees may access to our facility. Pre-approved visitors must sign a confidentiality agreement. Your records are stored, managed and delivered within a secure chain of custody at all times. Our fleet of GPS-tracked, alarmed delivery trucks feature auto-locking technology to secure your records when the driver steps away from the vehicle.

How do you know where my documents are located within your records centre?

Our barcode tracking technology tracks every box and/or file you store with us, so we know exactly where they are in our records centre.

Do you offer file indexing services?

Yes, our team of experienced records management professionals can organize and index your files to your exact specifications.

How do I request records?

You can request to have your files picked up or delivered through our secure web portal, or by phone, email or fax.

How quickly can I have my documents delivered?

Whether it's after-hours, on a weekend or even during a holiday, you can have documents hand-delivered in as little as an hour. We can even digitize your requested records and send them directly to your desktop with our Scan on Demand service.

Docu-Dépôt delivery services are 100% guaranteed, so if you don’t get your documents on time, you don’t pay the delivery or labour charges!

Can I use my own boxes for storage?

Yes, you can use your own records storage boxes. We also provide sturdy, crush-proof, and affordable records storage boxes in a variety of sizes. Whether you need boxes for your plans, X-rays, or legal documents we’ve got the right records storage containers to meet your needs!

How do I manage my offsite inventory?

You have secure online access to our document management software for continuous management of your files. Your records receive unique barcodes so you can assign and review retention schedules, create customized reports, and schedule destruction.

Can you destroy my records?

Yes, we offer NAID AAA Certified shredding services. Whether you need a final disposition solution for your archival records or routine destruction of office paperwork, we've got you covered.

To learn more about our records management solutions, please contact us by phone or complete the form on this page.

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NAID AAA Certified for Onsite Paper Shredding, Hard Drive and Electronic Media Destruction

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Open to the public during the following hours:
Mon-Fri from 8:00-17:00
After 17:00 Dial (514) 271-3223 ext 299 and leave a message. We will contact you within 5 minutes.

 

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